Privacy Policy – One Fix Tech LLC

At One Fix Tech LLC we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you interact with our website or use our services.

How we collect your personal information

We may collect personal information when you submit forms on our website, contact us by phone, SMS, or email, visit our website, or during in-store interactions when receiving repair services.

What personal information do we collect

The types of personal information we may collect include name, phone number, email address, device information related to repair services, and any information you provide when communicating with us.

How we use your personal information

We use personal information to provide repair services, communicate with customers regarding their device repair status, notify customers when their device repair is completed, respond to customer inquiries, and improve our services.

How, why, and what personal information do we share with third parties

We do not sell, rent, or trade customer personal information. We may share information only when necessary to operate our services, comply with legal obligations, or protect our rights.

SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.

SMS Terms & Conditions

SMS Consent Communication

Phone numbers obtained as part of the SMS consent process will not be shared with any third parties or affiliates for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from One Fix Tech LLC, you may receive informational text messages related to your device repair status, repair completion notifications, and service updates.

Example Messages

Device Status Update Example:
Hello, this is One Fix Tech. Your device repair is currently in progress. We will notify you once it is completed. Reply STOP to opt out of SMS messaging.

Repair Completed / Ready for Pickup Example:
Hello, this is One Fix Tech. Your device repair is completed and ready for pickup. Reply STOP to opt out of SMS messaging.

Message Frequency

Message frequency may vary.

Potential Fees for SMS Messaging

Message and data rates may apply depending on your carrier’s pricing plan.

Opt-In Method

Customers may opt in to receive SMS messages from One Fix Tech LLC verbally during a conversation, during the repair intake process, by submitting an online form, or by filling out a paper form in store.

Opt-Out Method

You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive.

Help

For assistance, reply HELP to any SMS message or contact us through our website at https://www.onefixtech.com.

Required SMS Disclosure

If you consent to receive SMS from One Fix Tech LLC, you agree to receive informational SMS messages related to your device repair status and pickup notifications. Reply STOP to opt-out; Reply HELP for support; Message and data rates may apply; Messaging frequency may vary. Visit https://www.onefixtech.com/privacy-policy for our privacy policy.