Privacy Policy

Last Updated: February 19, 2026

Thank you for choosing to be part of our community at One Fix Tech LLC ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices, please contact us at info@onefixtech.com.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you:

  • Visit our website at https://www.onefixtech.com/
  • Use our repair services, mail-in services, or purchase accessories
  • Communicate with us by phone, SMS, email, social media, or in person

If you do not agree with the terms of this Privacy Policy, please discontinue use of our Services.

Table of Contents

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide.

We collect personal information you provide when you contact us, request services, submit a mail-in repair, make a purchase, or otherwise communicate with us.

This may include:

  • Name
  • Phone number
  • Email address
  • Mailing and billing address
  • Device information (model, issue description)
  • Payment-related information (processed by third parties)

SMS Communication: We may send SMS messages for appointment confirmations, repair updates, or service notifications. Your number is not sold or shared for marketing purposes. You may opt out at any time.

Information automatically collected

In Short: Some information is collected automatically.

This includes IP address, browser type, device information, usage data, and general location data derived from IP addresses. This data helps us maintain security, improve functionality, and analyze usage.

Information collected from other sources

We may receive limited information from public databases, social media platforms, or marketing partners, in accordance with your privacy settings and applicable law.

2. How Do We Use Your Information?

We use your information to:

  • Provide and manage repair services and purchases
  • Communicate with you about appointments and services
  • Process payments
  • Respond to inquiries and provide support
  • Improve our Website and Services
  • Send marketing communications (you may opt out at any time)
  • Comply with legal obligations

3. Will Your Information Be Shared With Anyone?

In Short: We only share information when legally required or necessary to provide our Services.

Your information may be shared:

  • With service providers acting on our behalf
  • To comply with laws or legal processes
  • To protect rights, safety, and prevent fraud

We do not sell your personal information.

4. Third-Party Disclosures

We may share information with trusted third parties, including:

  • Hosting and Cloud Services: AWS, Google Cloud
  • Communications: Mailchimp, Twilio, social media messaging tools
  • Payments: Stripe, Square, PayPal, Apple Pay, Google Pay
  • Analytics and Advertising: Google Analytics, Google Tag Manager, Google Ads, Meta (Facebook and Instagram)
  • Security and Performance: Cloudflare

All third parties are contractually required to protect your data.

5. Do We Use Cookies and Other Tracking Technologies?

Yes. We use cookies and similar technologies for functionality, analytics, security, and advertising.

You can control cookies through your browser settings. Disabling cookies may affect Website functionality.

Cookie Notice: https://www.onefixtech.com/cookies

6. How Do We Handle Your Social Logins?

If you choose to log in using a third-party social account, we may receive limited profile information as permitted by that platform. We use this information only to facilitate login and account access.

We do not control third-party platforms and encourage you to review their privacy policies.

7. How Long Do We Keep Your Information?

We retain personal information only as long as necessary to fulfill the purposes outlined in this notice or as required by law.

Generally, we do not retain personal data longer than 12 months after it is no longer needed, unless legally required.

8. How Do We Keep Your Information Safe?

We use appropriate technical and organizational security measures to protect your information. However, no system is 100% secure, and data transmission is at your own risk.

9. Do We Collect Information From Minors?

No. We do not knowingly collect or market to children under 18. If we learn that we have collected such information, we will delete it promptly.

10. What Are Your Privacy Rights?

Depending on your location (EEA, UK, Switzerland), you may have rights to:

  • Access your data
  • Correct or delete your data
  • Restrict or object to processing
  • Data portability

Requests can be made by contacting us at info@onefixtech.com.

11. Controls for Do-Not-Track Features

We do not currently respond to Do-Not-Track (DNT) signals, as no uniform standard exists. If this changes, we will update this notice.

12. Do California Residents Have Specific Privacy Rights?

Yes. Under CCPA/CPRA, California residents have rights to know, delete, correct, and access their personal information.

One Fix Tech does not sell personal information.

Requests may be submitted via email or our contact page. We will verify your identity before processing requests.

13. Do We Make Updates to This Notice?

Yes. We may update this Privacy Policy as needed. Updates will be reflected by a revised "Last Updated" date and will be effective upon posting.

14. How Can You Contact Us About This Notice?

Email:
info@onefixtech.com

Mailing Address:
One Fix Tech LLC
700 Anderson Ave
Cliffside Park, NJ 07010
United States

15. How Can You Review, Update, or Delete the Data We Collect From You?

You may request to review, update, or delete your personal information by visiting: https://www.onefixtech.com/contact

We will respond in accordance with applicable data protection laws.

SMS Consent Communication

Phone numbers collected as part of the SMS consent process will not be shared, sold, or disclosed to third parties for marketing purposes. We use SMS only for direct communication related to services you request from One Fix Tech LLC.

Types of SMS Communications

If you provide consent to receive SMS messages from One Fix Tech LLC, you may receive messages related to:

  • Repair status updates
  • Device drop-off and pickup notifications
  • Appointment reminders
  • Follow-up service messages
  • Billing or payment notifications
  • Order confirmations
  • Customer support responses
  • Promotional offers or discounts (only if you opted in)

Example message:
Hello, this is One Fix Tech. Your device repair is complete and ready for pickup. Reply STOP to opt out of SMS messaging at any time.

Message Frequency

Message frequency may vary depending on your interaction with our services. You may receive up to 2-6 SMS messages per week regarding repairs, orders, account status, or support responses.

Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your mobile carrier plan. Charges may vary for domestic or international messages.

Opt-In Method

You may opt-in to receive SMS messages from One Fix Tech LLC through:

The SMS consent checkbox is optional and not required to submit forms or request services.

Opt-Out Method

You may opt out at any time by replying STOP to any message received from us. You may also request removal by contacting info@onefixtech.com.

After opting out, you will no longer receive SMS messages except for confirmation of your opt-out request.

Help

For assistance, reply HELP or visit https://www.onefixtech.com.

Standard Messaging Disclosures

  • Message and data rates may apply
  • Message frequency may vary
  • You can opt out at any time by texting STOP
  • For help, text HELP or visit our website
  • See our Privacy Policy and Terms & Conditions pages for more information

Privacy Policy:
https://www.onefixtech.com/privacy-policy.html

Terms & Conditions:
https://www.onefixtech.com/terms-conditions.html

SMS Checkbox Consent Text (for forms)

By checking this box, I consent to receive text messages from One Fix Tech LLC related to repair updates, order notifications, support responses, and optional promotions. Message frequency may vary. Message and data rates may apply. Reply STOP to opt-out or HELP for assistance. See our Privacy Policy and Terms & Conditions at https://www.onefixtech.com.